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Periods of Silence Can Enhance Client Relations

Monday, Aug 31 2015
Practice Management
Written by  PFA News

Many advisors may cringe when conversations suffer from akward silence, but such moments can lead to more productive conversations. So reports the Journal of Financial Planning.

Periods of silence force advisors to be mindful listeners and give clients opportunities to gain insights, understanding, or revelations, says Claudio O. Pannunzio, president and founder of i-Impact Group.

Read the full article from the Journal of Financial Planning.

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